Personal care products
For hygiene and safety reasons, we can't accept returns or exchanges of personal care products for change of mind.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery. Please include:
- Your order number
- A photo of the item and the packaging
Once we confirm the problem, we'll send you a free replacement or a full refund, whichever you prefer. You won't need to send the item back.
Orders that never arrive
If your order hasn't arrived within 20 business days, contact us and we'll send a replacement or a refund.
How refunds are paid
Approved refunds go back to your original payment method. We process them within 3 business days. Your bank may take 5–10 business days to show the refund.
Cancellations
If you'd like to cancel, contact us as soon as possible. If your order hasn't shipped yet, we'll cancel it and give you a full refund.
Contact
To start a claim, message us through our Contact page.